Whatever happened to Microsoft Dynamics CRM, and what does the current version cost?
Summary
In the cloud it is now Dynamics 365 Sales, sold in three published editions at $65, $105, and $150 per user per month, all paid yearly. Ten users cost $7,800 a year on Professional and $12,600 on Enterprise. The self-hosted product survives as Dynamics 365 Customer Engagement (on-premises), and version 9.x has extended support until January 9, 2031.
Which edition you actually need
The editions differ in more than price.
- Sales Professional ($65). Customization and automation are marked "Limited," and custom apps, forecasting, sales goals, and territory management aren't included. Microsoft describes its entities as a subset of those in Sales Enterprise.
- Sales Enterprise ($105). Adds custom apps (with extra Power Apps licenses), forecasting, sales goals, competitors, and territory management. It also gets Premium features such as the sales accelerator, conversation intelligence, and predictive scoring with a limited monthly capacity.
- Sales Premium ($150). Adds who-knows-whom mapping, notes analysis, and predictive forecasting, and includes 1,000 Copilot Credits per user per month.
If your sales manager wants a forecast in the CRM, Professional is off the table.
The four sales agents Microsoft lists, including the Sales Qualification Agent and the Sales Research Agent, are available on all three editions. Running agents requires a separate Azure subscription, and Copilot Credits beyond the included amount are billed pay-as-you-go, or up to 20% cheaper if you commit up front.
Ten users, priced
At list price, ten Professional seats come to $650 a month, or $7,800 a year. Ten Enterprise seats are $1,050 a month and $12,600 a year, a $4,800 annual gap. Microsoft adds that its listed prices are for information only and may differ by currency, country, and region, with the real figure shown at checkout. There is a 30-day free trial.
Microsoft Relationship Sales, which bundles Sales Enterprise with LinkedIn Sales Navigator Advanced Plus, has no published price and requires a 10-seat minimum. It is the only plan on the page with a seat minimum.
If you still run the on-premises product
Microsoft's official name for the self-hosted sales, service, and marketing product is Dynamics 365 Customer Engagement (on-premises). Version 9.x follows the Fixed Lifecycle Policy, with mainstream support extended to January 12, 2029 and extended support to January 9, 2031. Documentation for version 8.x and earlier has moved to Microsoft's previous-versions library. On the cloud side, Microsoft stopped selling the "Dynamics 365 for Customer Engagement" plan to online customers in October 2019, and the apps are now sold separately.
Sources
- https://www.microsoft.com/en-us/dynamics-365/products/sales/pricing
- https://learn.microsoft.com/en-us/dynamics365/sales/overview
- https://learn.microsoft.com/en-us/dynamics365/customerengagement/on-premises/overview
- https://learn.microsoft.com/en-us/lifecycle/products/dynamics-365-for-customer-engagement-apps-version-9x-onpremises-update
- https://www.microsoft.com/en-us/dynamics-365/free-trial
Related on this site
- How do Salesforce, HubSpot, Pipedrive and four other well-known CRMs differ, and what does each cost to start?
- What does an enterprise CRM plan give you that a small-business plan doesn't?
- How do I move customer data from a spreadsheet or an old CRM into a new CRM?
- Seat cost calculator
- CRM software pricing: the main page
Written by Kaz (pen name). Published September 27, 2026. The figures above come from the vendor and review-site pages listed under Sources. We have not used these products. Corrections: contact form.